1. Use of the website and acceptance of these terms
This website is operated by Astros Marketing (Pty) Ltd on behalf of Fabric Printer. The site is intended for businesses and individuals looking for direct-to-fabric inkjet printers, heat presses, inks, training and related support in South Africa.
By using the site, you confirm that you are legally able to enter into a binding agreement. If you do not agree with these terms, you should stop using the site and not submit any information through the contact form.
2. Information we publish and how it may be used
We take care to keep product and service information relevant, but specifications, pricing, lead times and service availability can change without notice. Any figures, dimensions or performance details shown on the site are for general guidance only and may differ depending on machine model, media type, ink choice, operator settings and site conditions.
You must not rely on the website alone when making a purchase decision. Before placing an order, please confirm the current details through the enquiry form and allow for practical factors such as installation space, power supply, ventilation, municipal requirements and load-shedding in your area.
3. Enquiries, quotes and orders
Submitting an enquiry does not create a contract. A contract only comes into effect once the details have been confirmed in writing and any required payment terms have been agreed. We may decline an enquiry where stock, service coverage or technical suitability is limited.
- All quotations are subject to confirmation before acceptance.
- Pricing may change if exchange rates, import costs or supplier charges change.
- Delivery and installation timelines depend on location, access and machine readiness.
- Training and support services are arranged according to availability.
4. Your responsibilities when using our equipment and services
If you buy or use equipment supplied through Fabric Printer, you are responsible for operating it safely and in line with the training provided. You must ensure that your premises are suitable for the equipment and that staff are properly instructed before production starts.
- Keep the machine in a clean, dry and secure work area.
- Use approved inks, media and consumables where specified.
- Follow maintenance schedules and keep records of servicing.
- Report faults, leaks, blocked printheads or error messages promptly.
- Do not attempt repairs beyond your training unless instructed by our technical team.
Failure to follow operating instructions may affect print quality, warranty cover and service response times.
5. Intellectual property and website content
All text, images, layouts, manuals, illustrations and other content on this website are protected by intellectual property laws. You may view the site for lawful business purposes only. You may not copy, republish, distribute or modify any content without written permission.
You may not use our name, logos, product descriptions or site material in a way that misleads customers or suggests an unauthorised partnership. No part of the site may be used to build a competing catalogue or to scrape information for commercial reuse.
6. Liability limits and service exclusions
We are not liable for indirect loss, loss of profit, downtime, missed orders or damage caused by improper use of equipment, power interruptions, poor maintenance, incorrect settings or environmental conditions outside our control. This includes issues caused by unstable electricity supply, dusty workshops, high humidity near the coast or unsuitable storage of ink and media.
To the fullest extent permitted by law, our responsibility is limited to the value of the specific product or service supplied, unless a stronger obligation is required by law. Nothing in these terms removes any rights you may have under applicable South African consumer legislation where such rights cannot lawfully be excluded.
7. Contact, updates and governing law
Questions about these terms, a quote or after-sales support should be sent through the enquiry form on our contact page. We may update these terms from time to time to reflect legal, operational or service changes. The version published on the website at the time of your visit will apply.
These terms are governed by the laws of the Republic of South Africa. Any dispute will be handled in a South African court or another lawful forum with jurisdiction, depending on the nature of the matter. We aim to resolve queries fairly and without unnecessary delay, but formal rights and remedies remain available where needed.