1. Information we collect when you make an enquiry
When you use the enquiry form on our contact page, we may collect your name, company name, contact details, location, and the details you share about your printing or equipment needs. We may also keep records of the products, services or support you request, such as installation, training, servicing, repairs or spare parts supply.
In some cases, we may also collect technical information that helps us respond properly, including basic device and browser details, date and time of your enquiry, and any attachment or message you choose to send us.
- Contact and business details
- Order or service request information
- Messages, files and supporting documents you submit
- Basic technical data linked to site use
2. Why we use your personal information
We use personal information to respond to your enquiry, prepare quotations, arrange demonstrations, coordinate delivery or installation, and provide after-sales support. We may also use your information to schedule training, assess a machine issue, manage maintenance work, and keep accurate records of the services we provide.
Where needed, we may use your information to comply with legal duties, resolve disputes, or protect our legitimate business interests. We only use information for a lawful purpose and only to the extent needed for that purpose.
3. Sharing information with trusted service providers
We do not sell personal information. We may share limited information with trusted service providers who help us deliver our services, such as technicians, logistics partners, payment or administrative service providers, and information technology support providers. These parties may only use the information for the work they do on our behalf.
Where a service requires on-site work in areas such as Germiston, Johannesburg, Pretoria, Durban, Cape Town or Bloemfontein, we may pass on the details needed to complete the booking and support request. We take reasonable steps to ensure that anyone handling personal information protects it properly.
- Only the information needed for the task is shared
- Third parties must use it for authorised purposes only
- We aim to keep disclosures limited and relevant
4. Storage, security and retention
We keep personal information for as long as it is needed to fulfil the purpose for which it was collected, or for as long as the law requires. Records may be retained for account management, warranty support, service history, and compliance purposes.
We use reasonable administrative and technical measures to help protect personal information against unauthorised access, loss, misuse or alteration. While no system can be guaranteed as completely risk free, we take care to store information in a controlled manner and limit access to staff who need it for their work.
Because many of our clients operate in busy production environments with power interruptions, we also make practical arrangements to keep service records and support details accessible when needed for follow-up work.
5. Your rights under POPIA
You have rights in relation to your personal information. Subject to legal requirements, you may request access to the information we hold about you, ask us to correct inaccurate details, object to certain processing, or request deletion where it is lawful to do so.
If you want to exercise any of these rights, please send a request through the enquiry form on our contact page. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.
- Access your personal information
- Ask for correction or update
- Object to certain processing
- Request deletion where lawful
6. Cookies, website use and similar technologies
Our website may use cookies or similar technologies to help the site function properly, understand how visitors use it, and improve the way information is presented. These tools may collect general usage information, such as pages visited and time spent on the site.
You can usually manage cookies through your browser settings. If you disable some cookies, parts of the site may not work as expected. We keep this use limited to what is necessary for proper site operation and practical analysis.
7. Changes to this privacy policy and contact
We may update this privacy policy from time to time to reflect changes in our operations, legal duties or service processes. The latest version will apply from the date it is published on this page.
If you have questions about this policy or how we handle personal information, please use the enquiry form on our contact page. The operator of this website is Astros Marketing (Pty) Ltd, and we handle personal information in line with applicable South African privacy requirements.
- Policy updates may be made without prior notice
- Enquiries should be sent through the contact page form
- We will deal with privacy matters in a lawful and fair way