Send an enquiry through the form
The quickest way to reach us is by using the enquiry form on this page. Please include your name, business name, town or suburb, and a clear description of what you need so we can answer properly the first time.
If your machine is down, tell us what happened, any error messages, the model of the unit if you know it, and whether you need remote help or an on-site visit. That makes it easier for us to advise on the next step and prepare parts if needed.
Details that help us reply faster
Give as much practical information as you can. It helps us judge whether the issue is installation, training, colour setup or a service call.
- Town and area, for example Wadeville, Boksburg or Midrand
- Machine type and size, if available
- The problem you are seeing on the printer or heat press
- Any recent power cuts, voltage dips or maintenance done
- Whether you need installation, servicing, training or spare parts
Areas we support nationwide
We work with small garment and textile businesses across South Africa, with active support coverage in Johannesburg, Pretoria, Durban, Cape Town and Bloemfontein. Our base is in Wadeville, Germiston, with the Germiston Demo Centre handling demonstrations and collection planning.
We also assist clients in Boksburg and Midrand, and support remote requests from other towns when practical. Coastal humidity in Durban, dry inland conditions in Gauteng and local power interruptions can all affect print quality, so we take the location into account when advising on setup and maintenance.
What happens after you submit the form
Once your enquiry comes through, we review it and direct it to the right team member. Sales, installation, training and service queries are handled by people who know the equipment and the production needs behind it.
- General enquiries are usually answered within one working day
- Service and breakdown requests are prioritised first
- Training and installation bookings depend on area and availability
- Remote troubleshooting is often arranged before an on-site visit
Help for installations, repairs and servicing
If you need a new machine installed, a printhead cleaned, inks flushed or a maintenance contract reviewed, use the form to note the equipment and the urgency. That gives our technician a clear starting point and reduces back-and-forth.
We also handle relocation support, production audits and spare parts supply. If your workflow has slowed down after load-shedding or a power surge, say so in the message, because it may point to a different fault altogether.
Speak to the right person first time
Our team includes people focused on sales, installation, training, service, inks and customer support, so your request does not sit in a general queue. Naledi can assist with product questions, Johan with installation, Ayesha with operator training, Thabo with repairs, Megan with inks and media, and Lerato with follow-up and progress updates.
Whether you are in a small print room in Germiston or running a growing clothing line in Cape Town, we aim to give clear answers and a practical next step. Send the details through the form and we will come back with the best option for your setup.